Effective Date: February, 2026

Moncres Brogancroft Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://moncresltd.com (the “Site”), use our services, or engage in transactions with us. Please read this Privacy Policy carefully. By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information from users of our Site to provide and improve our services. The types of information we collect include:

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect personal details such as:

    • Name

    • Email address

    • Postal address

    • Phone number

    • Payment information (processed securely by third-party providers like Stripe or PayPal)

    • Account login details

  • Non-Personal Information: We also collect non-personal data, such as:

    • IP address

    • Browser type and version

    • Device type

    • Time zone settings

    • Pages visited on the Site

    • Interaction with Site content

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze site usage, and personalize content and advertisements.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: We use your personal information to process orders, manage your account, and provide customer service.

  • To Improve Our Services: We may use the data for analytics, improving user experience, and troubleshooting technical issues.

  • To Communicate with You: We will use your email address and phone number to send order confirmations, promotional emails (if you’ve opted in), and other necessary communications.

  • For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal obligations, including tax and payment processing.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors like Stripe, delivery services, or email marketing platforms) to facilitate the services we provide.

  • Legal Requirements: We may disclose your information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of our company, employees, or customers.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Protection and Security

We employ industry-standard security measures to protect your personal data. This includes encryption, firewalls, and secure access controls to safeguard the information you provide to us. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. User Rights

As a user, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You may correct any inaccurate or incomplete information we have about you.

  • Deletion: You can request that we delete your personal data, subject to certain exceptions under applicable law (e.g., for compliance with legal obligations).

  • Restriction of Processing: You may request the restriction of processing your personal information in certain circumstances.

  • Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions in our emails or by contacting us directly.

If you are a resident of the European Union (EU), the United States (California), or any other jurisdiction with applicable privacy laws, you may also have additional rights under those laws.

6. Cookie Policy

We use cookies and similar tracking technologies on our Site. By using the Site, you consent to our use of cookies as described below:

  • What are Cookies? Cookies are small text files stored on your device that help us remember your preferences, improve site functionality, and analyze usage patterns.

  • Types of Cookies We Use:

    • Essential Cookies: These are necessary for the operation of the Site, such as enabling shopping cart functionality or user authentication.

    • Performance Cookies: These cookies allow us to analyze the performance and usage of the Site, such as Google Analytics.

    • Functional Cookies: These enable the Site to remember your preferences, such as language settings.

    • Targeting Cookies: These cookies track your browsing activities across different websites to provide you with personalized ads.

You can manage your cookie preferences or opt-out of non-essential cookies by adjusting your browser settings or using the cookie banner on our Site.

7. Payment Policy

All payments on our Site are processed securely via Stripe or PayPal. We do not store your payment details; instead, these are handled directly by our payment processors. Payment processors adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure the safety of your payment information.

By making a purchase on the Site, you agree to comply with our payment terms and authorize us to charge the payment method you provide for the order amount, including any applicable shipping and taxes.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 (or under the age of 16 in the EU). If we learn that we have collected personal information from a child under the required age, we will take steps to delete that information as quickly as possible.

9. International Data Transfers

As we are an international business, your data may be transferred to, stored, and processed in countries outside your home country, including the United Kingdom and the United States. By using our services, you consent to such transfers in accordance with this Privacy Policy.

10. Third-Party Websites

Our Site may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the revised policy on our Site and updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights under applicable privacy laws, please contact us at:

Moncres Brogancroft Ltd
27 Montrovia Crescent
Liverpool, L10 9NB
United Kingdom
Phone: +44 737-8482-510
Email: contact@moncresltd.com