Effective Date: February, 2026

At Moncres Brogancroft Ltd, we want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, we offer a refund and return policy to help resolve any issues. Please carefully read through our Refund & Returns Policy to understand the process.

1. Return Eligibility

You may return most items within 30 days from the date of receipt, subject to the following conditions:

  • Items must be in new, unused, and unassembled condition.

  • Products must be returned in their original packaging with all accessories, manuals, and parts.

  • Damaged, defective, or incorrect items can be returned or exchanged within 30 days.

Please note that some items may not be eligible for return, including, but not limited to:

  • Perishable items

  • Custom or personalized products

  • Items that have been used or assembled

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@moncresltd.com within 30 days of receiving your order to request a return authorization. Include your order number, item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RA number). Returns without an RA number will not be processed.

  3. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over £50, as we cannot guarantee that we will receive your returned item.

  4. Repackaging: Carefully pack the item(s) in their original packaging. The RA number should be clearly marked on the return package.

3. Refund Process

Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used for the order.

  • Processing Time: Refunds are typically processed within 7 business days of receiving your returned item. However, it may take additional time for the refund to appear on your account depending on your payment provider.

  • Shipping Fees: Shipping fees are non-refundable. If your return is due to a mistake on our part (e.g., damaged, defective, or incorrect items), we will refund the shipping cost.

4. Exchange Policy

We do not offer direct exchanges at this time. If you would like a different product, please return the item following the above steps and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will either offer a replacement, repair, or full refund, depending on the circumstances.

To initiate a return for a damaged or defective item:

  1. Contact us at contact@moncresltd.com with a description of the issue and include photos of the damage or defect.

  2. Once we verify the issue, we will send you a prepaid return label for the return shipping, and your refund or replacement will be processed as soon as possible.

6. Non-Returnable Items

Certain items may not be eligible for return. These may include, but are not limited to:

  • Items marked as final sale or clearance

  • Customized or personalized products

  • Opened or used items that cannot be resold

If you have any doubts about whether an item can be returned, please contact our customer service team before purchasing.

7. Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow the standard return process.

8. Customer Support

If you have any questions or concerns regarding our Return & Refund Policy, or need assistance with your return, please contact us:

Moncres Brogancroft Ltd
27 Montrovia Crescent
Liverpool, L10 9NB
United Kingdom
Phone: +44 737-8482-510
Email: contact@moncresltd.com