Effective Date: February, 2026

At Moncres Brogancroft Ltd, we are committed to providing our customers with reliable and efficient shipping services. Please read our shipping policy carefully for all the details regarding shipping times, fees, and other important information.

1. Shipping Locations

We ship globally to most countries around the world. Please note that the availability of certain products may vary depending on the destination country. If you are unable to complete your order due to shipping restrictions, please contact us for assistance.

2. Shipping Methods

We do not specify a single carrier for our shipments. The shipping method used will depend on the destination country and the size of the order. We partner with multiple international and local shipping carriers to ensure that your order arrives in a timely and safe manner. Shipping times and carriers may vary.

3. Shipping Costs

  • Standard Shipping: A flat fee of £3.90 is charged for standard shipping on all orders.

  • Free Shipping: Orders over £99 qualify for free standard shipping.

Shipping costs will be calculated at checkout, and you will be informed of the total cost before finalizing your purchase.

4. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 48 hours (2 business days). This includes order verification, quality checks, and packing.

  • Business Hours: Our team operates from Monday to Friday, 9:00 AM to 5:00 PM UTC. Orders placed during weekends or holidays will be processed on the next business day.

5. Estimated Delivery Times

Delivery times vary based on your location and shipping method. Below are the estimated delivery windows:

  • Domestic (UK): Estimated delivery time is 5-7 business days from the time the order is processed.

  • International: Estimated delivery time for other countries is 14-21 business days from the time the order is processed.

Please note that these are estimated times and may vary due to customs delays or other unforeseen circumstances.

6. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Shipping Delays

While we strive to ensure your order is delivered as quickly as possible, shipping delays may occur due to various factors, including weather conditions, customs clearance, or high demand during peak seasons (such as holidays). We appreciate your understanding and patience during such times.

8. Customs and Import Duties

For international shipments, customs duties and taxes may be applied by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for information on any potential duties or taxes that may apply to your order.

We are not responsible for any delays or issues caused by customs procedures or import duties.

9. Incorrect or Incomplete Shipping Information

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information. If there is an error in your address, please contact us as soon as possible to update it.

10. Lost or Damaged Orders

If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue. Please keep all packaging and items in their original condition as we may need these to process a claim with the carrier.

11. Order Modifications and Cancellations

Once an order is placed, we begin processing it as quickly as possible. If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After 24 hours, we may not be able to accommodate changes or cancellations.

12. Contact Us

If you have any questions or concerns about your order or shipping, please do not hesitate to contact us:

Moncres Brogancroft Ltd
27 Montrovia Crescent
Liverpool, L10 9NB
United Kingdom
Phone: +44 737-8482-510
Email: contact@moncresltd.com