Effective Date: February, 2026

Welcome to Moncres Brogancroft Ltd! These Terms & Conditions (“Terms”) govern your use of the website https://moncresltd.com (the “Site”) and the services offered by Moncres Brogancroft Ltd (“we,” “our,” or “us”). By using the Site or making a purchase, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site or make a purchase.

1. General Information

  • Company Name: Moncres Brogancroft Ltd

  • Company Number: 17017565

  • Address: 27 Montrovia Crescent, Liverpool, L10 9NB, United Kingdom

  • Phone: +44 737-8482-510

  • Email: contact@moncresltd.com

  • Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM UTC

2. Acceptance of Terms

By accessing or using the Site, you agree to comply with and be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund & Returns Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Site.

3. Use of the Site

The Site is intended for lawful use only. You agree not to:

  • Violate any laws, regulations, or rights of third parties.

  • Use the Site for any unlawful or prohibited activities.

  • Use any automated system to extract data or interfere with the Site’s functionality.

We reserve the right to suspend or terminate your access to the Site if you violate these Terms.

4. Product Information and Availability

Moncres Brogancroft Ltd offers a variety of kitchen products for sale globally. All product descriptions, prices, and availability are subject to change without notice. While we strive to ensure the accuracy of product listings, errors may occur. If a product is listed incorrectly due to an error in pricing or availability, we reserve the right to cancel or modify the order accordingly.

5. Ordering and Payment

  • Order Process: To place an order, simply add the desired items to your cart and proceed to checkout. You will be required to provide personal and payment information.

  • Payment Methods: We accept payments via Stripe and PayPal. All transactions are processed securely and in compliance with applicable PCI DSS standards. By providing your payment information, you authorize us to process the payment for your order.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your order. We reserve the right to reject any order.

  • Currency and Taxes: All prices on the Site are listed in GBP. International customers may be subject to additional customs duties and taxes upon arrival, which are the responsibility of the customer.

6. Shipping

For detailed shipping information, including fees and delivery times, please refer to our Shipping Policy.

7. Cancellation, Return & Refunds

Please review our Refund & Returns Policy for information on how to cancel, return, or request a refund for your order.

  • Order Cancellations: You may cancel your order within 24 hours of purchase. After this period, cancellations will only be accepted as part of the return process.

8. User Accounts

You may be required to create an account to place orders on our Site. You agree to provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which complies with applicable data protection laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and others.

  • GDPR: If you are located in the EU, you have the right to request access, correction, deletion, and transfer of your personal data.

  • CCPA: California residents have the right to request information about the personal data we collect, as well as to delete certain information under the California Consumer Privacy Act.

10. Cookies

Our Site uses cookies to enhance your experience and to analyze Site traffic. By using the Site, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences in your browser settings.

11. Intellectual Property

All content on the Site, including but not limited to text, images, logos, graphics, and software, is the property of Moncres Brogancroft Ltd or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written permission from Moncres Brogancroft Ltd.

12. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, Moncres Brogancroft Ltd makes no warranties, either express or implied, regarding the accuracy, reliability, or availability of the products, services, or content on the Site.

  • Limitation of Liability: In no event shall Moncres Brogancroft Ltd be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use of the Site or products purchased, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Moncres Brogancroft Ltd, its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses arising out of or in connection with your use of the Site or violation of these Terms.

14. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the United Kingdom.

  • Dispute Resolution: Any disputes arising from or related to these Terms or the use of the Site will be resolved through binding arbitration, in accordance with the rules of the United Nations Commission on International Trade Law (UNCITRAL).

15. Consumer Rights and Compliance with Laws

By accepting these Terms, you acknowledge that you are a consumer and have rights under various international laws, including the EU Consumer Rights Directive and the U.S. Uniform Commercial Code (UCC). If you are a consumer, you may have the right to a 14-day cooling-off period during which you can cancel your order in certain jurisdictions.

16. Force Majeure

Moncres Brogancroft Ltd shall not be held liable for failure or delay in the performance of its obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or government regulations.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these Terms periodically to stay informed about any changes.

18. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Moncres Brogancroft Ltd
27 Montrovia Crescent
Liverpool, L10 9NB
United Kingdom
Phone: +44 737-8482-510
Email: contact@moncresltd.com